RETURNS & REFUNDS

Refund policy

Eligibility for Returns

To qualify for a return, your item must be:

  • In its original condition (unworn, unused, and unwashed)
  • With all tags and hygiene stickers intact
  • In its original packaging
  • Free from makeup stains, fragrance, lotions, tan, pet hair, etc.

For hygienic reasons, all swimwear must be tried on over undergarments.

We do not accept returns for:

  • Sale items or purchases made with a discount code
  • Gift cards
  • Hazardous materials, flammable liquids, or gases
  • Custom or personalized products

Items marked as Final Sale are not eligible for returns (this will be noted on the product page).

How to Initiate a Return

To start a return, please contact us at vacanza.swim@outlook.com. Please provide your Full name, Email address & Order Number. Returns must be pre-approved before being sent to:

📍 PO BOX 3011, Llandilo NSW 2747

You are responsible for return shipping costs. Until we receive the item, it remains your responsibility.

Faulty or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at vacanza.swim@outlook.com with:

  • Your order number
  • Photos of the issue

We will work to resolve the issue as soon as possible. Items damaged due to normal wear and tear, accidents, or misuse will not be considered faulty.

REFUNDS & STORE CREDIT

Once we receive and inspect your return, we will notify you of its approval status. If approved:

  • Refunds will be processed automatically to your original payment method within 10 business days (bank processing times may vary).
  • Store credits will be issued with a two year expiry date.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us.

EXCHANGES

To exchange an item, initiate a return and place a new order for the desired item once the return is approved.

European Union 14-Day Cooling Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be returned in original condition with tags and packaging.